In this policy, “we”, “us” and “our” refer to CCL (North) Ltd. (CCL). This privacy policy sets out how CCL uses and protects any information that you give when you use this website.

Your information is very important to us and we look after your information carefully in line with data protection and privacy laws. Here you’ll find information on how we use and protect any data/information that you give to us when using our website.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

To deliver and provide ongoing customer service, we need to obtain and retain certain personal data. The following sections provide more detail on the data we collect from you and what we do with it.

To deliver and provide ongoing customer service, we need to obtain and retain certain personal data. The following sections provide more detail on the data we collect from you and what we do with it.

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity and identifying information has been removed (“Anonymised Data”).

We may collect the following information:

• Your Full name
• Contact details including email address and phone number
• Contact History
• Marketing Activity consent
• Information about your device and how you use our site
  

We capture your name and contact details:

• so we can contact you regarding any enquiries you have
• to provide you with information regarding our services by email
• to notify you about changes to our services
• in order to prevent and detect fraud against you or CCL
  

To manage our relationship with you and to provide a high level of customer service, we may keep records of your contact history. We must do this to maintain our relationship with you.

We will only send you marketing messages if you indicate that you consent (e.g. by “opting in”) to receiving such messages. Where we have your consent or are otherwise permitted to do so, we may:

• send you information by email, telephone, mail or other methods of communication about existing and new services and industry news that may be of interest to you;
• send you information by email, telephone, mail or other methods of communication about related products or services that may be of interest to you

Each email we send will clearly provide the opportunity for you to unsubscribe from this service.

We may collect information about the devices you use, such as your mobile or browser, and how you move around our website. This helps us improve our website and give you a better experience. This data will be anonymised and will not include any of your personal details.

We may also use this information for fraud prevention, allowing us to flag suspicious activity and prevent others from using your details fraudulently.

You don’t have to provide any of this personal information, but if you choose not to, you may not receive the best overall customer experience. That's your choice, and we understand. If you have queries about sharing your data with us, please contact us

To email you information, we use MailChimp. Each email we send will clearly include an option to unsubscribe from this service.

We want you to feel safe with us having your details, and we want to keep you informed about how we use the information you give us.

You have the rights to:

• be informed about how your personal data is being used
• access any information we hold about you
• request correction of your personal data
• restrict processing
• object to the processing of your personal data
• request erasure of your personal data
• the right to withdraw consent

You have the right to view, update, amend or delete any personal data we hold about you, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data.

Please get in touch with us at dataofficer@cclnorth.com

We will try to respond to all legitimate requests within one month. We may need to request specific information to help us confirm your identity and ensure you can exercise any of the above rights. This security measure ensures that personal data is not disclosed to anyone who does not have the right to receive it. We will supply you with a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee

We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We keep your data for the minimum period we consider necessary to resolve any queries and to ensure legal and regulatory compliance. We currently consider this period to be a maximum of 12 months for general enquiries, and details of any orders or services will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes a longer period.

We can provide further details on the periods for which we retain data upon request.

Cookies are small text files that are stored on your browser or the hard drive of your computer or other devices when you visit the Site. We use cookies on our website. For more information on cookies, please see our cookie notice.

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

If we make significant changes, we will make that clear on the CCL website or by some other means of contact, such as email.

Our details

Our principal place of business is at:


CCL (North) Ltd.
1 Dunlop Drive
Meadowhead Industrial Estate
Irvine, KA11 5AU

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at

1. by post, using the postal address given above;
2. using our website contact form;
3. by telephone, on the contact number published on our website contact us page; or
4. by email, using the email address published on our website.